He listened well, helped wherever he could, didn't put on pressure and helped to guide through the situation.
Overview of our Services
We understand the UK financial services market intrinsically. In this rapidly evolving marketplace, our futuristic, tech-driven services empower you to adapt and scale up reliably and quickly. We handle the heavy lifting. You focus on what matters.
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Telecom
Our experts will strategically partner with you for your telecoms service requirements. We manage the full customer lifecycle, from omni-channel technical support and billing to data driven sales and retention campaigns. We offer solutions to reduce subscriber churn and forge lasting customer loyalty.
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Utilities
Transform your customer experience with us. We manage the entire process for you from billing and metering support to arrears recovery and retention. We build loyalty, promote retention and drive growth so you can focus on your core business.
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Debt Collection and Recoveries
Maximise your revenue recovery with our proven, cost effective, ethical and fully compliant debt collection services. We use advanced digital platforms, proactive arrears management, and empathetic engagement to support customers in financial difficulty while protecting your brand and improving collection outcomes and increase revenue back to you.
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Retail and Customer Care
Elevate your retail customer journey with our holistic support. We provide expert product knowledge and seamless opti-channel care to drive sales, manage payments, deliveries, returns, and complaints. We act as a seamless extension of your brand to build lasting customer loyalty.
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IT Services
Get enterprise-grade IT security and support, tailored for your start-up. Our new Modular IT Service Framework offers scalable solutions for cybersecurity, data management, and governance. Build the exact support you need to grow, backed by ISO27001 and Cyber Essentials Plus accreditation.
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Complaints Management and Remediation
We go beyond resolution with our compliant management and remediation services. We deliver systemic issue identification, equitable resolutions, and full Consumer Duty adherence to build customer trust and protect your brand.
Know MoreOverview of our Services
We understand the UK financial services market intrinsically. In this rapidly evolving marketplace, our futuristic, tech-driven services empower you to adapt and scale up reliably and quickly. We handle the heavy lifting. You focus on what matters.
View all services
Telecom
Our experts will strategically partner with you for your telecoms service requirements. We manage the full customer lifecycle, from omni-channel technical support and billing to data driven sales and retention campaigns. We offer solutions to reduce subscriber churn and forge lasting customer loyalty.
Know More
Utilities
Transform your customer experience with us. We manage the entire process for you from billing and metering support to arrears recovery and retention. We build loyalty, promote retention and drive growth so you can focus on your core business.
Know More
Debt Collection and Recoveries
Maximise your revenue recovery with our proven, cost effective, ethical and fully compliant debt collection services. We use advanced digital platforms, proactive arrears management, and empathetic engagement to support customers in financial difficulty while protecting your brand and improving collection outcomes and increase revenue back to you.
Know More
Retail and Customer Care
Elevate your retail customer journey with our holistic support. We provide expert product knowledge and seamless opti-channel care to drive sales, manage payments, deliveries, returns, and complaints. We act as a seamless extension of your brand to build lasting customer loyalty.
Know More
IT Services
Get enterprise-grade IT security and support, tailored for your start-up. Our new Modular IT Service Framework offers scalable solutions for cybersecurity, data management, and governance. Build the exact support you need to grow, backed by ISO27001 and Cyber Essentials Plus accreditation.
Know More
Complaints Management and Remediation
We go beyond resolution with our compliant management and remediation services. We deliver systemic issue identification, equitable resolutions, and full Consumer Duty adherence to build customer trust and protect your brand.
Know MoreWe have been serving the UK financial services market for three decades. And, it's been an INCREDIBLE journey!
25+
Years of Experience
425
Total Employees
98%
CSAT Score
1M+
Customer Interactions in 2025
TESTIMONIALS
What Our Customers Say?
Mr. Ambrose
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Was happy with the solution offered and the calm responsive approach.
Mr. Obi
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Calm and understanding case handler who made me feel valued and not judged and put me at ease with the whole process.
Mr. Birch
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The call handler was understanding and super helpful with options and a full knowledge of the products available to us.
Miss Williams
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The call handler was so kind, made the call very comfortable and I appreciated it.
Miss Onokah
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She showed exceptional customer service. She spoke to me like a human. I felt valued, and not like a failure who is knee deep in debt.
Miss Adan
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Fantastic service, very polite and straight to the point, willing to help and empathetic. Thank You.
Miss Bailey
Designation Here
He listened to me and talked me through my issues and what I needed to do to get back on track, keeping in mind affordability.
Mr. Rasul
Designation Here
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We take sustainability seriously
At NCO Europe, we take our environmental responsibilities seriously, striving to make a positive impact on the planet through meaningful, action-driven sustainability initiatives. Our commitment to reducing our carbon footprint and promoting green living extends across our entire organisation, empowering employees and contributing to global climate action.
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