FAQ
Payments
How do I make a payment?
To make online payments you will need to sign into your account. If you don't yet have an account, you can register here in under 5 minutes and start making payments straight away.
How soon will my online payment show on my 'My Account' page
Whilst payment transactions are normally immediately reflected on your 'My Account', on some occasions, payments can take up to 24hrs to appear on your account and/or account transaction history.
Services
How can NCO Europe help you with financial difficulty?
NCO's significant area of experience, knowledge and growth is in the Financial Difficulties sector, predominantly for Banking and Financial Services Clients whose customers have engaged a third party debt management company (DMC) to act on their behalf.
This programme is called Resolve.
Why have NCO contacted me?
If you have received contact from us, please do not ignore this. You may not have heard of NCO before, we work on behalf of many lenders and credit purchasers. One of our helpful and friendly agents will be more than happy to explain in detail the reason why we have contacted you.
This may be to:
- Discuss your account
- Take a due payment
- Set up an arrangement plan
- Make sure that the plan you have is still affordable to you
- Simply to ask you for up to date information
If you are in a debt management plan, you should inform your debt management company and ask them to contact us on your behalf. It is useful to either give them the full details on the letter, including our reference number by telephone or send it to them by post.
If you are not in a debt management plan, you should contact us directly by phone or email as soon as possible. One of our friendly and professional agents will assist you further and explain what your next steps are. We have multi-lingual agents to ensure all of our customers get the best experience we can offer.
Advice
Is my data safe?
We ensure your data is protected by utilising industry standard encryption (AES256) across our network circuits and data repositories.
What if I can’t log on?
If you have forgotten your password, please click the following link to reset your password. If you continue to experience problems or are unable to log on due to issues other than a forgotten password, please contact one of our Customer Service Representatives on 0330 060 1500
Can I still speak to someone after I’ve registered for an online account?
Yes of course, you can still speak to our team about any aspect of your account on 0330 060 1500
Accessibility
If you require any information in any other format such as large-print or braille letters; please contact us on 0330 060 1500 or via email at enquiries@ncoeurope.com and we will be happy to assist you further
How do I provide Feedback?
Feedback/Complaints can be made by phone, email or in writing. Our team aim to resolve any issues by the end of the next working day. However should your feedback not be resolved by then this will be escalated to our Customer Relationship Team.
For more details regarding making a complaint, please see our dedicated Feedback/Complaints page.
What if I need advice?
Places For Free Advice
If you would like advice about your wider finances, there are a number of organisations that can offer free independent advice and support.
Money Advice Service
www.moneyadviceservice.org.uk
Step Change Debt Charity
www.stepchange.org
National Debtline
www.nationaldebtline.org
Samaritans
www.samaritans.org
Payplan
www.payplan.com
Tully
www.tully.co.uk
Citizens Advice
www.citizensadvice.org.uk
Debt Advice Foundation
www.debtadvicefoundation.org